Our ITS solution has benefits for all users

 

Issue Submitter

User-friendly tool to submit issues for resolution
All communication is stored and available at any time
Proof of record showing requests have been accepted Automatic notification regarding any changes in pending issue status

Manager

Automated system for allocating issues to solvers
A configurable workflow for processing issues
The solution of substitutability of workers (solvers)
Tool for measuring of the solver performance
Automatic data preparation for reporting

Issue Solver

A simple communication tool with issue submitters and solvers
One system which enables to accept and resolve issues submitted via several communication channels
Customizable templates for faster responses
Repetitive procedures can be automated






This is what SprinxHelpDesk ITS does:


The issue submitter inputs an issue via webform or email into the SprinxHelpDesk ITS system. An issue can also be submitted via phone and registered into the system by a customer care agent, for example. Alternatively, issues can be automatically sent to the helpdesk from another application such as a CRM. When a new issue is registered, the submitter receives an email notification of the issues‘s acceptance. In additional, the submitter receives a message whenever a status change is made, including the case's final resolution. This feature helps the submitter stay  informed during the entire process, from beginning to end. Your issue solvers such as customer care agents can internally communicate with each other, forward issues, ask for comments and solutions to customer requests- all within the SprinxHelpDesk ITS system, a well organized solution to make the issue management system as efficient as possible.
 

No installation required!

SprinxHelpDesk ITS is a cloud based application and therefore  all you need is a web-browser and an Internet connection. No worries with fixes or upgrades, you always have the latest version of our helpdesk with all the newest features at your disposal.

Supported: Desktop devices (PC, iMac) / Tablets (iPad, Android) / Smartphones
 

Read the list of features available in SprinxHelpDesk ITS

 
 
 

Full Featured Customer Care Solution

  • Rich text editor (WYSIWYG) for messages and templates included
  • Automated ticket routing to assigned projects and agents based on defined rules
  • Task group management allows to divide tasks into separate groups and handled by defined rules 
  • Customizable workflow administered via web UI
  • Two separate communication channels: an internal communication channel among research team members, and an external communication channel with external issue submitters
  • Automated notification of solution developments and upcoming deadlines
  • Full text and parametric search
  • Creation of custom definitions for complex search filters
  • Internal (employee) and external (customer) application access
  • All functions accessible via web browser (e.g. Safari, Internet Explorer, Chrome, Firefox)
  • User roles and access rights management
  • Detailed history of communication between an issue submitter (customer) and service department is registered, and can include attached files.
  • Records length of time agents dedicate to specific tasks
  • Reporting functions include several formats of data export (e.g. Excel, XML, PDF, TIFF, etc.)




Issue Tracker and CRM - The perfect match

Microsoft Dynamics CRM
Microsoft Dynamics CRM is a complex solution for customer-relation management offering a wide selection of tools and functions to keep thorough details about your clients from the first contact to the aftersale support. By integrating MS Dynamics CRM with SprinxHelpDesk  ITS you will expend the business system with helpdesk functions - the customer-service task management.

SprinxCRM
SprinxCRM is a sales tool to maximize your sales productivity. A simple to use, yet very powerful CRM designed to help you capture new business opportunities, turn them into sales and stay in touch with your customers. SprinxHelpDesk ITS, the issue management system, and SprinxCRM, the customer-care tool, is the perfect formula for your business. Try them both for FREE!


 

Manage your customer database and allrelevant information from one central system via your Internet web browser.
 
  Create and delegate tasks within your sales team. Register and nurture all your leads and business opportunities. 
 

 
 
 




Manage requests from your customers!


SprinxHelpDesk ITS  can be a very effective customer-care application. It will help you to cut costs and maximize your profit. Easy to set up, easy to operate. It can be used as a stand-alone tool or be a part of a complex business system.
 

Set up your own issue tracking system, it takes just a couple of clicks!

TRY OUR SPRINX ITS FOR FREE!

 
  • First month is totally free of charge
  • Unlimited amount of agents ever
  • No need to install any software
  • Desktop and touch-screen devices supported
  • Numerous possibilities of customization

 

Standard Enterprise Unlimited
Unlimited agents Unlimited agents Unlimited agents
$75 monthly $120 monthly $500 monthly
Max. 1000 transactions, 1000 collected email messages, 1 GB data limit Max. 10 000 transactions, 10 000 collected email messages, 50 GB data limit Max. 1000000 transactions, 1000000 collected email, 1TB of data

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